Orders:
1. How do I place an order on Sassy.lk?
Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your order.
2. Can I modify my order after placing it?
Orders can only be modified or canceled before they are processed. Please contact our customer support as soon as possible for assistance.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this to track your package on our website.
4. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once shipped, cancellations are not possible.
5.How do I know if my order is confirmed?
You will receive a confirmation email and SMS with your order details once payment is successful.
6. What should I do if I receive the wrong item?
If you receive an incorrect item, contact our support team with your order details and a photo of the product for a replacement.
7. Can I order multiple items at once?
Yes, you can add multiple items to your cart and purchase them together in a single order.
8. Do you offer gift wrapping?
Yes, we offer gift wrapping and customized gift orders, including your choice of flower bouquet, to be delivered to your loved ones on special occasions. Please contact our customer support at least 7 days before placing your order to make arrangements
9. Will I receive an invoice with my order?
Yes, an invoice will be emailed to you and included in the package.
10. Can I reorder a previous purchase?
Yes, you can view your order history and reorder items from your account dashboard.
Shipping & Returns:
1. How much does shipping cost?
Shipping charges vary based on location and order size. The exact cost will be displayed at checkout.
2. How long does delivery take?
Delivery times vary based on location. Standard shipping takes 1–3 business days across the island. If your order has not arrived within this timeframe, please contact us for assistance.
3. Do you offer express delivery?
Yes, express delivery is available for select locations. Check at checkout for availability or call customer support for more information.
4. Can I change my shipping address after placing an order?
Address changes are only possible before the order is shipped. Contact customer support immediately if needed.
5. What if my package is lost during delivery?
If your order is lost, we will investigate with our courier partner and either replace the item or issue a refund.
6. What is your return policy?
Returns are accepted within 3 days of delivery for unused products in original packaging. Please check our Refund and Return Policy for more information.
7. How do I request a return?
Contact our support team with your order details and reason for return. We will guide you through the process, or you can check Refund and Return Policy page for detailed information.
8. Do I have to pay for return shipping?
Return shipping costs may be covered by us in case of incorrect or damaged items. Otherwise, the customer is responsible.
9. When will I receive my refund after a return?
Refunds are processed within 5–7 business days after receiving the returned product.
10. Can I exchange an item instead of returning it?
Yes, exchanges are available for all the products. Contact our support team for more details.
Payment:
1. What payment methods do you accept?
We accept credit/debit cards, bank transfers, and cash on delivery (COD) for eligible locations.
2. Is COD available for all locations?
COD is available only in select areas. Check at checkout if your location qualifies.
3. Are my payment details secure?
Yes, we use secure payment gateways and encryption to protect your information.
4. Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect details, or bank restrictions. Contact your bank for more details.
5. Do you accept international credit or debit cards?
Yes, we accept all types of credit and debit cards approved by the Central Bank of Sri Lanka.
6. Can I split my payment between multiple methods?
No, each order must be completed using a single payment method.
7. Will I receive a receipt after payment?
Yes, a digital receipt will be sent to your registered email.
8. Can I get a refund if I paid online?
Yes, if eligible, refunds will be credited to your original payment method within 5–7 business days.
9. Do you offer installment payments?
Currently, we do not offer installment plans, but this may be introduced in the future.
10. What should I do if I get charged twice for the same order?
If you notice duplicate charges, contact us immediately with your transaction details for a refund.