Effective Date: 1st of March, 2025
Welcome to Sassy.lk, the e-commerce platform owned and operated by Phoenix Corporation (Private) Limited. These Terms and Conditions govern your access to and use of our website (https://sassy.lk) and the services provided through it. By accessing and using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the website.
1. General Terms
- Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use Sassy.lk. By using our services, you confirm that you meet these eligibility requirements.
- Account Creation: To make purchases on our website, you may be required to create an account. You agree to provide accurate and up-to-date information during account registration and to maintain the confidentiality of your login credentials. You are responsible for all activities that occur under your account.
2. Use of Website
- Personal Use: You agree to use Sassy.lk solely for personal, non-commercial purposes. You may not use the website for any unlawful purpose, including but not limited to fraud, harassment, or distribution of harmful content.
- Prohibited Activities: You must not engage in any activities that may disrupt the functionality of the website, such as unauthorized access, misuse of content, or introducing malicious code like viruses or malware.
3. Product Information
- Availability: All products are subject to availability. While we make every effort to ensure that the product listings are accurate, the availability of products may change without notice. In the event a product is unavailable after you place an order, we will notify you via email and cancel your order, or offer you a substitute.
- Product Descriptions: We strive to provide accurate product descriptions, images, and details. However, we do not guarantee that these are error-free or complete. Color representations and product details may vary slightly due to lighting and display settings.
4. Pricing and Payment
- Pricing: All prices displayed on Sassy.lk are in Sri Lankan Rupees (LKR) and include applicable taxes unless otherwise stated. Shipping fees are calculated at checkout.
- Payment: Payments are securely processed through Payhere, our third-party payment gateway. By using Payhere, you agree to their terms and conditions. We do not store any of your credit card details; they are processed by Payhere’s secure platform.
- Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase. Please note that this email is not an acceptance of your order, but rather a confirmation that we have received it. We reserve the right to cancel orders at our discretion.
5. Shipping and Delivery
- Shipping Partners: We use third-party delivery partners to fulfill your orders. We are not responsible for any delays or issues that arise during the shipping process.
- Delivery Areas: We currently offer delivery to locations within Sri Lanka. Delivery charges and times vary depending on your location and the shipping partner.
- Tracking and Updates: You will receive a tracking number once your order is dispatched, allowing you to monitor the status of your delivery.
6. User Content and Reviews
- User-Generated Content: By submitting reviews, comments, or any content (text, images, etc.) to Sassy.lk, you grant us a non-exclusive, royalty-free license to use, modify, and publish the content on our site and marketing materials.
- Content Guidelines: You agree not to submit content that is offensive, harmful, or illegal. We reserve the right to remove any content that violates our policies without notice.
7. Intellectual Property
- Ownership: All content on Sassy.lk, including logos, text, graphics, images, videos, and software, is the property of Phoenix Corporation (Private) Limited or its licensors and is protected by intellectual property laws.
- Use Restrictions: You may not use, copy, distribute, or create derivative works of any content on the site without prior written consent from Phoenix Corporation (Private) Limited.
8. Privacy and Data Protection
- Privacy Policy: Your use of Sassy.lk is governed by our Privacy and Cookie Policy, which explains how we collect, use, and protect your personal information.
- Third-Party Services: We may share your personal data with trusted third-party services like payment processors, delivery partners, and advertising platforms as described in our Privacy and Cookie Policy.
9. Limitation of Liability
- No Liability for Damages: Phoenix Corporation (Private) Limited and its affiliates are not responsible for any direct, indirect, incidental, special, or consequential damages arising from your use of the site, including any issues related to payment processing, shipping, or third-party services.
- Disclaimer of Warranties: We do not guarantee that the website will be free from errors or interruptions. We also do not guarantee the accuracy, completeness, or reliability of the information presented on the site.
10. Indemnity
You agree to indemnify, defend, and hold harmless Phoenix Corporation (Private) Limited, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, and expenses arising from your breach of these Terms and Conditions, your use of the website, or your violation of any applicable law.
11. Termination of Account
- Suspension or Termination: We reserve the right to suspend or terminate your account if we believe you have violated these Terms and Conditions or if we are unable to verify your information.
- Post-Termination: If your account is terminated, these Terms and Conditions, including the disclaimers, limitations of liability, and indemnification clauses, will still apply.
12. Governing Law and Dispute Resolution
- Governing Law: These Terms and Conditions shall be governed by the laws of Sri Lanka.
- Dispute Resolution: Any dispute arising out of or in connection with these Terms and Conditions will be resolved through binding arbitration in Sri Lanka.
13. Modifications to Terms and Conditions
We reserve the right to modify, update, or revise these Terms and Conditions at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting. We encourage you to review this page periodically to stay informed of any updates.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Sassy.lk
Email: hi@sassy.lk
Phone: +94 76 448 9520