Shipping Information
At Sassy.lk, we strive to deliver your orders as quickly and efficiently as possible. We partner with reliable third-party delivery services to ensure timely delivery to all Sri Lankan customers.
- Standard Shipping: Our standard shipping time is typically 2-3 business days. Delivery times may vary depending on your location, and we work with our partners to ensure your order reaches you promptly.
- Express Delivery: If you need your order faster, we offer Express Delivery for shipments within 24 hours. To use this service, please contact us in advance before placing your order to ensure it can be processed accordingly.
- Shipping Costs: Shipping costs vary based on your location and the delivery partner. You will be notified of the total shipping charge during checkout before confirming your order.
Please note that we are not responsible for any delays or failures in delivery caused by factors beyond our control, such as:
- Natural disasters
- Shipping carrier issues
- Other unforeseen events
Accurate Shipping Information
It is important that you provide accurate and complete shipping information when placing your order. We are not liable for any delays or misdeliveries due to incorrect or incomplete address details.
If your order is returned to us due to incorrect or incomplete information, you may incur additional shipping charges. Please double-check your shipping details to avoid any inconvenience.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Sassy.lk. If you receive a product that is damaged, defective, or not as described, our return and exchange policy allows you to return or exchange the item within 3 days of receiving it.
- Eligibility for Return or Exchange: Products must be returned in their original, unused condition, with all packaging intact. We do not accept returns or exchanges on opened or used items.
- Exchange Process: If you wish to exchange a product for a different size, color, or item, please contact our customer service team within 3 days of receiving your order. We will guide you through the exchange process and inform you of availability. Exchanges are subject to stock availability.
- Return Process: To initiate a return, please contact our customer service team at returns@sassy.lk within the 3-day return window. We will provide you with instructions on how to return the item. You can either receive a refund or exchange the product, depending on your preference and the availability of a replacement item.
Return Shipping Costs
- Damaged, Defective, or Incorrect Items: If your return is due to a mistake on our part (damaged, defective, or incorrect items), we will cover the return shipping costs.
- Other Returns: If you are returning an item for any other reason (e.g., you changed your mind, no longer want the item), the return shipping cost will be the responsibility of the customer.
Refund Process
Once we receive the returned item, it will be inspected, and your refund or exchange will be processed. Refunds will be issued to the original payment method used for the purchase. Please note:
- Shipping Costs: Shipping charges are non-refundable.
- Processing Time: Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
Changes to the Return Policy
We reserve the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns regarding shipping, returns, or exchanges, please contact us at:
Sassy.lk
Email: hi@sassy.lk
Phone: +94 76 448 9520